■ Hankyu Hanshin Group Common ID Membership Terms of Use

Enacted: August 10, 2021
Revised: December 15, 2022

The Hankyu Hanshin Group Common ID Membership Terms of Use (hereinafter referred to as the “Terms”) specifies the conditions for the use of the common ID that allows the HH cross members set forth in Article 1, Paragraph 1 (hereinafter referred to as the “Members”) to use the HH cross ID (hereinafter referred to as the “Common ID”), a common account for the Hankyu Hanshin Group, to access services (hereinafter referred to as the “Member Services”) provided by the Hankyu Hanshin Holdings Group (hereinafter referred to as the “Group”), which consists of Hankyu Hanshin Holdings, Inc. (hereinafter referred to as the “Company”) and its subsidiaries and affiliated companies and provided by the partners thereof (including the Company, hereinafter collectively referred to as the “Service Providers”).

Article 1 (HH cross Members)

  1. “Members” refers to natural persons or juridical persons to whom the Common ID has been issued.
  2. Members may use the Member Services designated by the Company by logging in using the Common ID and a password set by the individual Members. Note that additional registration may be required to use some Member Services, and that Common ID information may be linked to information held by the Member Services at the time of login.

Article 2 (Member Registration)

  1. Once you agree to the Terms, apply for registration as a member in accordance with the procedures specified by the Company, and complete the registration procedure with the approval of the Company, a contract (hereinafter referred to as the “Agreement”) consisting of the provisions of the Terms is formed between you and the Company, and you become eligible for membership. The individuals who wish to become Members must complete the registration process by entering the required information.
  2. If any changes to information that has been registered by Members occur, the Members in question are required to promptly apply to the Company to reflect such changes in their registration information. Service Providers will assume no responsibility for any damages suffered by Members due to a failure to change registered information, except in cases where such failure occurred for reasons attributable to Service Providers. Even if an application to change registration information is filed, any procedures, etc. already completed prior to the change will have been performed based on the information provided prior to said change, and the change will not be applied retroactively to such procedures.
  3. In the event that the Company determines that any of the following apply to an applicant for registration, the Company may deny approval for the application and is under no obligation whatsoever to disclose the reasons for such denial.
    • (A) The registered information submitted is found to contain falsehoods, or any errors or omissions that may interfere with the administration of Member Services;
    • (B) the application is from a party with a history of revocation of membership due to violation of any of the prohibitions stated in the Terms;
    • (C) if the applicant is found to be a member of antisocial forces (including the individuals who were such members in the past) or associates thereof; or
    • (D) where the Company otherwise deems allowing registration to use Member Services would not be appropriate.
  4. The Company will not assume any liability whatsoever for any damages suffered by customers or Members due to falsehoods, errors, or omissions in the registered information, except in cases where such damages are attributable to the Company.

Article 3 (Common ID and Password Management)

  1. Members are responsible for the proper management of their Common ID and password.
  2. Members may not, under any circumstances, transfer or lend their Common ID and password to a third party, change the name under which they are registered, sell or trade them, or share them with a third party. When the Company uses the prescribed authentication method to verify that the combination of the Common ID and password entered by Members matches the registered information, the Company regards any use of the Member Services subsequent to such entry to be use of the Member Services by the Members who have registered said Common ID themselves.
  3. Service Providers will assume no liability whatsoever for damages caused by the use of the Common ID and password by third parties, except in cases where the use of the Common ID and password is attributable to Service Providers.
  4. If Members discover that their Common ID and password have been stolen or used by a third party, the Members will immediately notify the Company to that effect and follow the instructions given by the Company.

Article 4 (Prohibitions)

Members must refrain from engaging in the following conduct when using Member Services.

  • (A) Conduct in violation of laws, court judgments, decisions or orders, or legally binding administrative actions;
  • (B) conduct that is detrimental to public order or morals;
  • (C) conduct that benefits or otherwise amounts to collaboration with antisocial forces;
  • (D) conduct that infringes on the rights, interests, reputation, etc. of the Company, the Group, or any third party;
  • (E) impersonating a third party or intentionally sending false information;
  • (F) unauthorized collection, disclosure, or provision of personal information or other private information of third parties;
  • (G) unauthorized access, using accounts of third parties, creating or holding multiple accounts, or any other similar conduct;
  • (H) actions that trigger a malfunction of Member Services;
  • (I) exploiting bugs to cause the Member Services to function in a manner not normally intended, or the use, creation, or distribution of external tools that cause the Member Services to produce results they are not normally intended to produce;
  • (J) actions that place an excessive burden on Member Services or the servers of the Company;
  • (K) transmitting or distributing harmful programs such as computer viruses to the Company, the Group, or third parties;
  • (L) conduct that interferes with Member Services or the operation of Member Services, regardless of whether it is carried out using the means described above;
  • (M) conduct that violates the Terms or the terms and conditions of Service Providers, or is contrary to the purpose of Member Services, or
  • (N) any other conduct that the Company reasonably deems to be inappropriate.

Article 5 (Suspension of Use, Revocation of Membership, etc.)

If the Company determines that any of the following are applicable to Members, the Company may take actions such as suspending use of Member Services by such Members, suspending the Common ID, changing the Common ID and password, or revoking the membership of said Members without prior notice. The Company will assume no liability for any disadvantage or damages suffered by Members as a result of the Company having taken such action, unless such disadvantage or damages occur for reasons attributable to the Company.

  • (A) Members engage in conduct that violates laws and ordinances or the Terms;
  • (B) Members commit malfeasance pertaining to the Member Services or the use of the Member Services;
  • (C) Members are disruptive of the Member Services or the use of the Member Services;
  • (D) Members are in default of payment of their financial obligations related to the use of Member Services;
  • (E) proper notification of changes in Members’ registered information has not been provided as prescribed even though such changes have occurred, resulting in impediments to the Member Services or to the operation of the Member Services;
  • (F) when necessary to ensure the security of Members, such as when a password has been entered incorrectly more than a certain number of times;
  • (G) when it can be verified that no e-mail from Service Providers has been received;
  • (H) if Members do not log in at least once within a certain period of time specified by the Company; or
  • (I) other cases where Service Providers determine that it would be difficult to provide Member Services.

Article 6 (Cancellation of Membership and Termination of the Agreement)

  1. Members may terminate the Agreement at any time through the cancellation procedure prescribed by the Company.
  2. If the Agreement is terminated as a result of the cancellation procedure set forth in the preceding paragraph, or for any other reason, Members will immediately lose all access to the Member Services. All rights of Members held under and in relation to the Member Services at time of cancellation will be extinguished unless otherwise specified for each service by the Service Providers, and Members may not make any claims against the Service Providers, except in cases where the rights of said Members were extinguished for reasons attributable to the Service Providers.
  3. Notwithstanding the provisions of the preceding paragraph, in the event that Members owed a financial obligation to Service Providers prior to the termination of this Agreement, such Members must make settlement of all such obligations to Service Providers immediately after the termination of the Agreement, unless otherwise specified in the terms of service, etc., of the respective services of the relevant companies.

Article 7 (Change, Interruption, Termination, etc. of Member Services)

  1. The Company reserves the right to change or terminate Member Services in whole or in part.
  2. In the case set forth in the preceding paragraph, the Company will provide information to Members at a time and in a manner the Company deems appropriate, taking into consideration such factors as the impact of the incident and the status of the operation of Member Services.
  3. The Company reserves the right to temporarily interrupt Member Services in whole or in part without prior notice to Members in any of the following cases.
    • (A) When performing system maintenance or repair, either routinely or on an emergency basis;
    • (B) when the system is overloaded due to excessive access, etc.;
    • (C) when such interruption becomes necessary to ensure the security of Members, Service Providers, or third parties;
    • (D) when it is difficult to provide Member Services due to a communications line outage, natural disaster, fire, power outage, other unforeseen accidents, or force majeure such as war, conflict, disturbances, riots, labor disputes, etc.; or
    • (E) when the Company otherwise reasonably deems such interruption to be necessary in light of the circumstances related to each of the Member Services.
  4. The Company will assume no liability whatsoever for any damages incurred by Members as a result of actions taken by the Company in accordance with this Article, unless such damages occur for reasons attributable to the Company.

Article 8 (Changes to Member Services, etc.)

  1. The Service Providers reserve the right to change or terminate Member Services in whole or in part.
  2. Service Providers may transfer business operations related to Member Services to a third party, or may succeed to such business operations through a merger, company split, etc., and allow the transferee, etc., to assume the status, rights, and obligations under the Agreement.

Article 9 (Disclaimer of Warranty)

  1. The Company makes no warranty, express or implicit, that Member Services will be free from actual or legal defects (including but not limited to defects, errors, bugs, and infringements relating to safety, reliability, accuracy, completeness, efficacy, suitability for a particular purpose, or security).
  2. The Company assumes no liability whatsoever for any damages suffered by Members attributable to Member Services. However, this disclaimer does not apply if the Agreement between the Company and Members regarding Member Services (including the Terms) constitutes a consumer contract as specified in the Consumer Contract Act.
  3. Even in the case specified in the proviso of the preceding paragraph, the Company will assume no liability whatsoever for damages suffered by Members due to default or tort arising from negligence on the part of the Company (excluding gross negligence) that are also damages arising from special circumstances (including cases where the Company or Members foresaw or could have foreseen such damages). In addition, compensation for damages suffered by Members due to default or tort arising from negligence on the part of the Company (excluding gross negligence) is limited to the amount of the usage fee received from Members for the month in which the damages were suffered.
  4. The Company assumes no liability whatsoever for any transactions, communications, disputes, etc. between Members and other Members or third parties in association with Member Services.
  5. In the event that terms and conditions, etc. have been established for the Member Services provided by Service Providers, the provisions of such terms and conditions, etc. will take precedence over the Terms, excluding cases where otherwise specified in the Terms. However, the provisions of the Terms regarding the Common ID will take precedence over any other terms and conditions, etc.

Article 10 (Revisions to the Terms, etc.)

  1. The provisions of the Terms are subject to change without prejudice to the objectives of the Agreement, and to the extent reasonable, to conform to changes in social conditions or when otherwise reasonably necessary.
  2. When the Terms are changed in accordance with the preceding paragraph, the content of the changed Terms and the date on which they become effective will be announced on the Internet or by other means in advance, and the revised Terms will become effective after a reasonable period of time specified at the time of such announcement has elapsed.

Article 11 (Handling of Personal Information)

  1. The Company will handle personal information in Common ID registered information and obtained in association with the use of Member Services appropriately in accordance with the following Basic Policy on the Handling of Personal Information. Registered information provided to each service of the Service Providers that are joint users and personal information collected by each service will be handled appropriately in accordance with the respective provisions of the terms of service, etc. for each service, if any.

    https://www.hankyu-hanshin.co.jp/en/privacy/
    https://www.hhcross.hankyu-hanshin.jp/consent/privacypolicy_en.html

Article 12 (Notifications and Communications)

Notices or communications between Members and the Company will be made in the manner specified by the Company. The Company will send notices or communications to the currently registered contact information with the assumption that such contact information is valid, and the notices or communications will be deemed to have reached Members at the time they are sent, unless the Members have provided notice of changes to contact information using the method separately specified by the Company.

Article 13 (Prohibition of Assignment of Rights and Obligations)

Members may not assign their status under the Agreement or their rights or obligations under the Terms to a third party or offer them as collateral without the prior written consent of the Company.

Article 14 (Governing Law and Jurisdiction)

  1. The Terms will be governed by and construed in accordance with the laws of Japan.
  2. Any disputes related to Member Services arise will be subject to the exclusive agreement jurisdiction of the court having jurisdiction over the location of the headquarters of the Company, unless otherwise stipulated in the terms and conditions for each service.