HH cross Wi-Fi Terms of Use

Enacted: October 29, 2021
Revised: December 9, 2021

Article 1 (Definitions)

Terms used in the Terms of Use for “HH cross Wi-Fi Services and HH cross Wi-Fi App” (hereinafter referred to as the “Terms”) are defined as follows.

  1. “The Service” refers to the Internet connection service using wireless LAN for HH cross members (named “HH cross Wi-Fi”).
  2. “The App” refers to the smartphone application (named “HH cross Wi-Fi App”) required for use of the Service.
  3. “Users” refers to individuals who have applied to register with the Company to use the Service and the App, and who have been approved for registration by the Company.
  4. “The Company” refers to Hankyu Hanshin Holdings, Inc.
  5. “Registered Personal Information” refers to the name, date of birth, gender, postal code of residence, e-mail address, password, and other information registered by Users in the course of their use of the Service and the App.
  6. “Usage Information” refers to information such as use history, access logs, etc. that the Company obtains from Users when Users use the Service and the App."

Article 2 (Application of the Terms)

  1. The Terms specify the conditions for use of the Service and the App, and apply to the relationship of rights between Users and the Company with respect to the Service and the App.
  2. In order to use the Service and the App, Users must agree to the Terms and the Hankyu Hanshin Group Common ID Membership Terms and Conditions. Users will comply with the Hankyu Hanshin Group Common ID Membership Terms and Conditions in addition to the Terms.
  3. The Company may provide terms and conditions for use of the Service and the App separately from the Terms via the Service and the App website, e-mails sent by the Company, or other such means. In such cases, such use conditions will constitute a part of the Terms, and if there are any discrepancies between such use conditions and the provisions of the Terms, such use conditions will take precedence.
  4. If any provision of the Terms or part thereof is held invalid or unenforceable by laws and ordinances, etc., the remainder of the provisions will remain in full force and effect.

Article 3 (User Registration)

  1. After completing the registration procedure in the manner prescribed by the Company, Users will enter the authentication code provided in the confirmation e-mail sent by the Company into the field for the code on the registration screen. Upon completion of the entry of this authentication code, an Agreement for the use of the Service and the App will be established between the Users and the Company, and user registration will be completed.
  2. If any changes occur in Registered Personal Information, Users will promptly reflect such changes using the App. The Company will assume no liability whatsoever for any disadvantage suffered by Users due to a failure on the part of users to reflect such changes, except in cases where such disadvantage occurs for reasons attributable to the Company. Even if an application to change registration information is filed, any procedures, etc. already completed prior to the change will have been performed based on the information provided prior to said change, and the change will not be applied retroactively to such procedures.
  3. Users may use the Service and register as users of the App free of charge.
  4. The Company reserves the right to refuse user registration in the following cases. In addition, the reason for refusal will not be disclosed to Users in such cases.
    1. 4-1. The Users do not actually exist.
    2. 4-2. It is not possible to communicate with Users using the e-mail addresses and other such contact information provided by the Users.
    3. 4-3. Registered Personal Information is found to contain false or similarly inaccurate information.
    4. 4-4. Applicants for use of the Service have had their use of services operated by the Company or its Group companies suspended due to violations of terms of service, etc.
    5. 4-5. The registration of the applicants may interfere with the Company’s business or technology.
    6. 4-6. Applicants are found to be members of antisocial forces (including the individuals who were such members in the past) or associates thereof.
    7. 4-7. Registration is otherwise deemed by the Company to be inappropriate.
  5. The Company assumes no liability whatsoever for any damages suffered by Users due to falsehoods, errors, or omissions in the registered information, except in cases where such damages are attributable to the Company.

Article 4 (How the Service is Used)

  1. Users may use the Service through the App free of charge.
  2. All equipment and environments (smartphones, etc.) necessary for use of the Service and the App are to be prepared by Users at their own responsibility and expense (including telecommunication costs). Users will take measures to protect such equipment from computer viruses, etc.

Article 5 (Cancellation of User Registration)

Users who wish to cancel their user registration will provide notification to that effect to the contact listed in Article 9, Paragraph 2. After the cancellation procedure is completed and confirmed by the Company, the Company will contact the Users in question to inform them of the completion of the procedure.

Article 6 (Management of Registered Personal Information)

  1. The Company will handle Registered Personal Information as described in Article 9 (Handling of Registered Personal Information and Usage Information), and Users themselves will properly manage their Registered Personal Information at their own responsibility and expense.
  2. Users may not allow any third party to use their Registered Personal Information. In the event of the theft or loss of their Registered Personal Information of Users, or if it is suspected that the Registered Personal Information of Users has been misused by a third party (hereinafter referred to as “Theft of Registered Personal Information, etc.”), the Users affected shall immediately notify the Company to that effect. The Company assumes no responsibility whatsoever for any damages suffered by Users as a result of Theft of Registered Personal Information, etc.
  3. Any use of the Service and the App using the Registered Personal Information of Users and any and all actions associated with such use will be deemed to be use and actions on the part of said Users, irrespective of whether the use or actions in question were done by the Users themselves, or whether any negligence on the part of the Users themselves was involved.
  4. In the event that Users cause damages to a third party or the Company due to the unauthorized use of a third party’s Registered Personal Information, Users will indemnify the third party or the Company for any damages suffered by said third party or the Company as a result of such unauthorized use.

Article 7 (Prohibitions)

  1. Users may not transfer, assign, or offer as collateral to third parties their status, rights, or obligations under the Terms in whole or in part without the prior written consent of the Company.
  2. Users may not engage in any of the following conduct in association with the use of the Service and the App.
    1. 2-1. Conduct that infringes or may infringe upon the rights of the Company or other parties.
    2. 2-2. Conduct that discriminates against or slanders others, or that defames or discredits others.
    3. 2-3. Criminal acts or acts that may lead to criminal acts.
    4. 2-4. Conduct intended to solicit participation in a specific organization.
    5. 2-5. Conduct intended to solicit job offers, donations, or investments.
    6. 2-6. Conduct related to election activities, political activities, and religious activities.
    7. 2-7. Conduct that causes damage to computers, etc. of the Company or other Users, such as computer viruses.
    8. 2-8. Impersonating a third party while using the Service and the App.
    9. 2-9. Collecting personal information of others without the consent of the individuals or through fraudulent means.
    10. 2-10. Conduct that interferes with the use or operation of the equipment of another party or the equipment for the Service and the App (refers to communications equipment, communications lines, computers, and other devices and software provided by the Company).
    11. 2-11. Taking advantage of any malfunction or failure of the Service and the App for any unauthorized purpose, or causing another party to be affected by such.
    12. 2-12. Conduct that interferes with the operation of the Service and the App, damages the reputation of the Company or infringes on the property of the Company, or causes disadvantages to be suffered by other parties or the Company.
    13. 2-13. Conduct that violates laws, ordinances, and/or public order and morals.
    14. 2-14. Conduct that causes discomfort to other Users.
    15. 2-15. Any other conduct reasonably deemed to be inappropriate by the Company.

Article 8 (Suspension of Use)

  1. In the event that the Company determines that any of the following apply to Users, the Company may, without requiring prior notice to such Users, suspend use of the Service and the App by said Users and cancel their user registration (hereinafter collectively referred to as “Suspension of Use, etc.”).
    1. 1-1. When the Company deems such action necessary in cases where a claim, demand, etc. is made to the Company by another party regarding the use of the Service and the App by Users.
    2. 1-2. If Users are found by the Company to have violated or to be at risk of violating Article 7 (Prohibitions).
    3. 1-3. In addition to what is set forth in the preceding item, if a violation of the Terms is committed and is not rectified within a reasonable period of time after the Company has demanded that the violation be rectified.
    4. 1-4. When the use of the Service and the App is not permitted for a certain period of time.
    5. 1-5. When the Company otherwise deems Suspension of Use, etc. to be necessary. The Company is under no obligation to respond to any questions or complaints regarding Suspension of Use, etc.
  2. The Company is under no obligation to respond to any questions or complaints regarding Suspension of Use, etc.
  3. In the event that the Company suffers damages as a result of violations of the Terms by Users, the Company may demand compensation from the relevant Users for the damages incurred.
  4. The Company assumes no liability whatsoever for any damages suffered by Users due to Suspension of Use, etc., except in cases where such damages occur for reasons attributable to the Company.

Article 9 (Handling of Registered Personal Information and Usage Information)

  1. Registered Personal Information and Usage Information of Users will be used for the following purposes.
    1. 1-1. Maintenance and operation of the Service and the App, including notifications regarding the Service and the App and management of Users, etc.
    2. 1-2. Analysis and refinement work for the purpose of enhancing, improving, and newly-developing advertisements and services (including, but not limited to, the Service and the App) provided by the Company.
  2. Users should submit any inquiries regarding the use of Registered Personal Information or Usage Information, or requests to delete or erase, etc., such information, using the following form.
    Notes Group Business Development Division, Hankyu Hanshin Holdings, Inc. Inquiries Form https://help.hhcross.hankyu-hanshin.jp/XXXXXXXXX

Article 10 (Cancellation or Interruption of Services)

  1. The Company reserves the right to cancel or interrupt the operation of the Service and the App, in whole or in part, if any of the following apply.
    1. 1-1. When performing maintenance or construction work on the system used by the Service and the App.
    2. 1-2. When there is an unavoidable failure, etc. of the system used by the Company or other systems, etc. necessary for the provision of the Service and the App.
    3. 1-3. When the Service and the App cannot be provided as normal due to natural disasters, epidemics, spread of infectious diseases, transportation delays or strikes, war, civil disturbances, terrorism, labor disputes, fire, power outages, or other emergencies.
    4. 1-4. When required pursuant to the regulation or order of a government agency, or when other telecommunications carriers, etc. cancel or interrupt the provision of the service.
    5. 1-5. When the Company otherwise deems it necessary to cancel or temporarily interrupt the operation of the Service and the App.
  2. If the Company cancels or interrupts the operation of the Service and the App pursuant to the provisions of the preceding paragraph, the Company will give prior notice to that effect. However, this does not apply in case of emergency or unavoidable circumstances.

Article 11 (Restriction, Modification, Discontinuation, etc. of the Service)

  1. The Company reserves the right to modify the contents of the Service and the App in whole or in part for any reason and without prior notice to Users.
  2. The Company reserves the right to restrict, suspend, or discontinue any part of the Service and the App without prior notice to Users for any reason whatsoever.

Article 12 (Exemptions and Indemnification for Damages)

  1. The Company makes no warranty whatsoever regarding the contents, etc. of the Service and the App, including its authenticity, accuracy, currency, usefulness, reliability, legality, or non-infringement of third party rights. In addition, the Company makes no warranty whatsoever as to whether any failure, malfunction, error, etc. will occur in the Service and the App. The Service and the App may contain links to sites that are not operated by the Company. The handling of personal information and information presented on linked sites is the sole responsibility of the linked sites in question, and the Company makes no warranty whatsoever regarding such handling of information and personal information.
  2. The Company assumes no liability whatsoever for any damages suffered by Users or third parties as a result of the cancellation or interruption of the Service and the App pursuant to Article 10 (Cancellation or Interruption of the Service) or the restriction, modification, or discontinuation of the Service and the App pursuant to Article 11 (Restriction, Modification, Discontinuation, etc. of the Service).
  3. The Company assumes no liability whatsoever for damages suffered by Users or third parties in the course of using the Service and the App, except as otherwise specified in the Terms.

Article 13 (Notifications and Communications)

Notices or communications between Users and the Company will be made in the manner specified by the Company. The Company will send notices or communications to the currently registered contact information with the assumption that such contact information is valid, and the notices or communications will be deemed to have reached Users at the time they are sent, unless the Users have provided notice of changes to contact information using the method separately specified by the Company.

Article 14 (Governing Law and Jurisdiction by Agreement)

In the event of a lawsuit based on or related to Terms between the Company and Users, the Osaka District Court shall exercise competent and exclusive jurisdiction as the court of the first instance. In addition, the law of Japan will be the governing law for the Terms.

Article 15 (Modification of the Terms)

  1. The provisions of the Terms are subject to change without prejudice to the objectives of the Agreement, and to the extent reasonable, to conform to changes in social conditions or when otherwise reasonably necessary.
  2. When the Terms are changed in accordance with the preceding paragraph, the content of the changed Terms and the date on which they become effective will be announced on the Internet or by other means in advance, and the revised Terms will become effective after a reasonable period of time specified at the time of such announcement has elapsed.