HH cross EVENTS Terms of Use

Enacted: February 21, 2022
Revised: July 15, 2022

Article 1 (Definitions)

Terms used in the “HH cross EVENTS Terms of Use” (hereinafter referred to as the “Terms”) are defined as follows.

“The Service” refers to the events held in a virtual space for HH cross members through the App (collectively named “HH cross EVENTS,” although the name of each event is different).
“The App” refers to the application (named “HH cross EVENTS App”) required for use of the Service.
“The Company” refers to Hankyu Hanshin Holdings, Inc.
“Users” refers to persons who have applied to register with the Company to use the Service and the App, and have been approved for registration by the Company.
“Hosts” refers to persons who host HH cross EVENTS.
“Performers” refers to persons and organizations that appear in events. Performers offer their videos, pictures, music, and other content to Users.
“Exhibitors” refers to companies and organizations that set up booths at events. The Company and Exhibitors offer Users materials, videos, images, and other content related to their products/services at their booths, and open virtual stores on the mall to sell products, goods, etc. (including digital products and goods, etc.).
“Co-Exhibitors” refers to Exhibitors who set up exhibition booths at events jointly with two or more companies or organizations (hereinafter the term “Exhibitors” includes Co-Exhibitors).
“Advertisers” refers to companies and organizations that place advertisements on the Service.
“The Content” refers to materials, videos, images, music, advertisements, and other content distributed through the Service, as well as any digital products, merchandise, etc. sold through the Service.
“Registered Personal Information” refers to the name, date of birth, gender, postal code of residence, e-mail address, password, and other individually identifiable information registered by Users for their use of the Service and the App.
“Usage Information” refers to information such as use history (including ticket purchase history), access logs, etc. that the Company obtains from Users when Users use the Service and the App.
“Paid Content” refers to fee-charging Content.
“JM Coins,” one of the Paid Content defined in Article 5, refers to the coins that Users can purchase from the Company and use to purchase Paid Content designated and sold by the Company on the App.

Article 2 (Application of the Terms)

The Terms specify the conditions for use of the Service and the App, and apply to the relationship of rights between Users and the Company with respect to the Service and the App.
In order to use the Service and the App, Users must agree to the Terms, the Hankyu Hanshin Group Common ID Membership Terms and Conditions, the Hankyu Hanshin Group Common ID Membership Handling of Personal Information, and the XR CLOUD Terms of Use. Users will comply with the above terms and conditions.
The Company and the Hosts may provide terms and conditions for use of the Service and the App separately from the Terms via the Service and the App website, e-mails sent by the Company or the Hosts, or other such means. In such cases, such use conditions will constitute a part of the Terms, and if there are any discrepancies between such use conditions and the provisions of the Terms, such use conditions will take precedence.
Even if any provision of the Terms or part thereof is held invalid or unenforceable by laws and ordinances, etc., the remainder of the Terms will remain in full force and effect.

Article 3 (User Registration)

Users must complete the registration procedure in the manner prescribed by the Company and agree to the respective terms and conditions required to use the Service and the App. Upon completion of the registration procedure and the agreement to the respective terms and conditions, an agreement for the use of the Service and the App will be established between the Users and the Company, and user registration will be completed.
If any changes occur in Registered Personal Information, Users will promptly reflect such changes through the dedicated page. The Company will assume no liability whatsoever for any disadvantage suffered by Users due to a failure on the part of the Users to reflect such changes, except in cases where such disadvantage occurs for reasons attributable to the Company. Even if an application to change registration information is filed, any procedures, etc. already completed prior to the change will have been performed based on the information provided prior to said change, and the change will not be applied retroactively to such procedures.
Some Services charge Users for their use. Fees will be posted on the special site for each such service (event) or by other means. Users may register as users of the App free of charge.
The Company reserves the right to refuse user registration in the following cases. In addition, the reason for refusal will not be disclosed to the applicants in such cases.
1. 4-1. The applicants do not actually exist.
2. 4-2. It is not possible to communicate with the applicants using the e-mail addresses and other such contact information provided by the applicants.
3. 4-3. Registered Personal Information is found to contain false or similarly inaccurate information.
4. 4-4. Applicants for use of the Service have had their use of services operated by the Company or its Group companies suspended due to violations of terms of service, etc.
5. 4-5. The registration of the applicants may interfere with the Company’s business or technology.
6. 4-6. The applicant is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of their legal representative, guardian, curator, or assistant.
7. 4-7. Applicants are found to be members of antisocial forces (including those who were such members in the past) or associates thereof.
8. 4-8. Registration is otherwise deemed by the Company to be inappropriate.
The Company assumes no liability whatsoever for any damages suffered by Users due to falsehoods, errors, or omissions in the Registered Personal Information, except in cases where such damages are attributable to the Company.

Article 4 (How the Service Is Used)

Users may use the Service through the App by following the usage methods permitted by the Service and the App.
All equipment and environments (PCs, smartphones, communication devices, Internet connection environments, etc.) necessary for use of the Service and the App are to be prepared by Users at their own responsibility and expense (including telecommunication costs). Users will take measures to protect such equipment from computer viruses, etc.

Article 5 (Paid Content)

The content available on this Service includes Paid Content. In order to use Paid Content, Users need to pay the price set by the Paid Content and displayed on the Service (hereinafter referred to as the “Purchase Price,” including in cases of payment with JM Coins), in the manner prescribed by the Company.
The terms and conditions of purchase for products, goods, etc. sold by Exhibitors on the Service will be determined separately by the Exhibitors. The details are separately provided in the “Act on Specified Commercial Transactions” posted on the official website.
The Company may change the Purchase Price of Paid Content sold by the Company on the Service, without prior notice to Users.
The Company will not refund in any manner any Purchase Price for Paid Content already paid, regardless of the reason (including, but not limited to, the inability to use Paid Content due to the Users’ environment or equipment used for the Service, the Users’ lack of knowledge or literacy regarding the Service or the Internet, or any other circumstances related to the Users).
Users hereby agree that the content of Paid Content may be subject to change, or its distribution may be discontinued, suspended, or terminated for operational, technical, or other reasons related to the Service, and that Paid Content may not necessarily be provided until the end of the period of availability.
Users must cease to access Paid Content if any of the following events occur.
1. 6-1. The end of the period of availability for Paid Content, if specified.
2. 6-2. Deletion by Users of their member account used to access Paid Content.
3. 6-3. Deletion by the Company of User’s member accounts used to access Paid Content.
4. 6-4. Discontinuation, suspension, or termination of the distribution of Paid Content.
5. 6-5. Other unavoidable events that prevent Users from accessing Paid Content.

Article 6 (JM Coins)

The Company may sell JM Coins on the Service, and Users may purchase them in the manner prescribed by the Company.
Users may use JM Coins in the manner prescribed by the Company only for the Paid Content designated and sold by the Company on the Service. The Company may change the use of JM Coins without prior notice to Users.
In the following cases, JM Coins will disappear at the time stated in the respective items. The Company will not be obliged to compensate Users for the JM Coins that have disappeared for any reason.
1. 3-1. Upon termination of the agreement between the User and the Company under the Terms
2. 3-2. Upon termination of the agreement with the User under the Hankyu Hanshin Group Common ID Membership Terms and Conditions
The Company has set a maximum amount of JM Coins that Users can purchase in a given period, based on their age. The subjects of the restrictions and their details are separately provided in the “Payment Services Act” posted on the official website.
Purchase of Paid Content by minor Users requires the consent of their legal representative (such as a person with parental authority).
Users may not transfer or assign any JM Coins they have obtained to other user IDs or third parties, convert them to cash or other currencies (including prepaid payment instruments and other virtual currencies issued by third parties) or otherwise dispose of them, pledge them as collateral or otherwise create a security interest in them, or use them for services other than the Service.
If it is found that the quantity of the JM Coins purchased by a User is incorrect in comparison to their usage of the Service, the Company may correct it without prior notice to Users.
The Company may suspend the use of JM Coins or invalidate them in the following cases. The Company will not be obliged to compensate Users for the suspended or invalidated JM Coins for any reason.
1. 8-1. When Users obtain JM Coins by illegal means, or use them knowing that they were obtained by illegal means.
2. 8-2. When the JM Coins are counterfeit or altered.
3. 8-3. When Users violate the Terms.
4. 8-4. In addition to the above, when the Company determines that there are reasonable grounds to suspend the use of JM Coins.
In addition to the above, other details of JM Coins are separately provided in the “Payment Services Act” posted on the official website.

Article 7 (Cancellation of User Registration)

Users who wish to cancel their user registration will provide notification to that effect to the contact listed in Article 12, Paragraph 4. After the cancellation procedure is completed and confirmed by the Company, the Company will contact the Users in question to inform them of the completion of the procedure.

Article 8 (Management of Registered Personal Information)

The Company, Hosts, and Exhibitors will handle Registered Personal Information as described in Article 12 (Handling of Registered Personal Information and Usage Information), and Users themselves will properly manage their Registered Personal Information at their own responsibility and expense.
Users may not allow any third party to use their Registered Personal Information. In the event of the theft or loss of the Registered Personal Information of Users, or if it is suspected that the Registered Personal Information of Users has been misused by a third party (hereinafter referred to as “Theft, etc. of Registered Personal Information”), the Users affected shall immediately notify the Company to that effect. The Company, Hosts, and Exhibitors assume no responsibility whatsoever for any damages suffered by Users as a result of Theft, etc. of Registered Personal Information.
Any use of the Service and the App using the Registered Personal Information of Users and any and all actions associated with such use will be deemed to be use and actions on the part of said Users, irrespective of whether the use or actions in question were done by the Users themselves, or whether any negligence on the part of the Users themselves was involved.
In the event that Users cause damage to a third party, the Company, Hosts, Performers, Exhibitors, or Advertisers due to the unauthorized use of a third party’s Registered Personal Information, Users will indemnify the third party, the Company, Hosts, Performers, Exhibitors, or Advertisers for any damages as a result of such unauthorized use.

Article 9 (Intellectual Property Rights, etc.)

The intellectual property rights, etc. in the Content belong to the Company, Hosts, Performers, Exhibitors, Advertisers, or the legitimate right holders of the Content in question who have granted them permission for use.
Users may not download, duplicate, publish, distribute, translate, adapt, take photos or videos and illegally upload, or otherwise use (such use will hereinafter collectively be referred to as “Unauthorized Use”) the Content, except in cases where the Company, Hosts, Performers, Exhibitors, Advertisers, or the legitimate right holders of the Content in question explicitly grant permission for use in specific ways. Unauthorized Use includes distributing the Content on SNS, etc.
If Users violate the preceding paragraph, the right holders of the relevant Content will have the right to seek an injunction against such violations, as well as the right to claim from the Users the damages incurred by the right holders and the amount equivalent to the profits gained by the Users as a result of such violations, respectively, and Users hereby agree that, in the event of such claims, they will respond to such claims without objection.

Article 10 (Prohibitions)

Users may not assign or offer as collateral to third parties or have third parties assume their status, rights, or obligations under the Terms in whole or in part without the prior written consent of the Company.
Users may not engage in any of the following conduct in association with the use of the Service and the App.
1. 2-1. Conduct that infringes or may infringe upon the rights of the Company, Hosts, Performers, Exhibitors, Advertisers, other Users, or other parties.
2. 2-2. Conduct that discriminates against or slanders others, or that defames or discredits others.
3. 2-3. Criminal acts or acts that may lead to criminal acts.
4. 2-4. Conduct intended to solicit participation in a specific organization.
5. 2-5. Conduct intended to solicit job offers, donations, or investments.
6. 2-6. Conduct related to election activities, political activities, or religious activities.
7. 2-7. Conduct that causes damage to computers, etc. of the Company, Hosts, Performers, Exhibitors, Advertisers, or other Users, such as spreading computer viruses.
8. 2-8. Impersonating a third party while using the Service and the App.
9. 2-9. Collecting personal information of others without the consent of the individuals or through fraudulent means.
10. 2-10. Conduct that interferes with the use or operation of the equipment of another party or the equipment for the Service and the App (refers to communications equipment, communications lines, computers, and other devices and software provided by the Company).
11. 2-11. Taking advantage of any malfunction or failure of the Service and the App for any unauthorized purpose, or spreading information about such an act to others.
12. 2-12. Conduct that interferes with the operation of the Service and the App, or damages the reputation of, infringes on the property of, or causes disadvantage to, the Company, Hosts, Performers, Exhibitors, Advertisers, or other Users.
13. 2-13. Conduct that violates laws, ordinances, or public order and morals.
14. 2-14. Conduct that causes discomfort to other Users.
15. 2-15. Any other conduct reasonably deemed to be inappropriate by the Company.

Article 11 (Suspension of Use)

In the event that the Company determines that any of the following apply to Users, the Company may, without requiring prior notice to such Users, suspend use of the Service and the App by said Users and cancel their user registration (hereinafter collectively referred to as “Suspension of Use, etc.”).
1. 1-1. When the Company or Hosts deem such action necessary in cases where a complaint, claim, demand, etc. is made to the Company or Hosts by another party regarding the use of the Service and the App by Users.
2. 1-2. If Users have violated or are found by the Company to be at risk of violating Article 10 (Prohibitions).
3. 1-3. In addition to what is set forth in the preceding item, if a violation of the Terms is committed and is not rectified within a reasonable period of time after the Company has demanded that the violation be rectified.
4. 1-4. When the Service and the App have not been used for a certain period of time.
5. 1-5. When the Company otherwise deems Suspension of Use, etc. to be necessary.
The Company and Hosts are under no obligation to respond to any questions or complaints regarding Suspension of Use, etc.
In the event that the Company suffers damages as a result of violations of the Terms by Users, the Company may demand compensation from the relevant Users for the damages incurred.
The Company assumes no liability whatsoever for any damages suffered by Users due to Suspension of Use, etc., except in cases where such damages occur for reasons attributable to the Company.

Article 12 (Handling of Registered Personal Information and Usage Information)

Registered Personal Information and Usage Information of Users will be used for the following purposes.
1. 1-1. Maintenance and operation of the Service and the App such as notifications regarding the Service and the App (including, but not limited to, sending questionnaires) and management of Users.
2. 1-2. Analysis and sampling work for the purpose of enhancing, improving, and newly-developing advertisements and services (including, but not limited to, the Service and the App) provided by the Company, Hosts, Performers, Exhibitors, and Advertisers.
3. 1-3. Provision of information on products, events, etc. of the Company, Hosts, Performers, Exhibitors, and Advertisers
The Company may use any Registered Personal Information jointly with Hosts, Exhibitors, or Advertisers within the scope of the purposes listed in the previous paragraph. The Registered Personal Information to be used jointly with Exhibitors or Advertisers will be provided by the Company only to the relevant Exhibitors or Advertisers subject to Users’ views, etc. by clicking on the Exhibitors’ or Advertisers’ Content or otherwise.
The Company will use any Usage Information jointly with Hosts, Performers, Exhibitors, and Advertisers within the scope of the purposes listed in paragraph 1 hereof.
Users should direct any inquiries regarding the use of Registered Personal Information or Usage Information, or request to have such information deleted or erased, to the contact information below. Registered Personal Information and Usage Information to be jointly used will be managed by the following person.
Notes Group Business Development Division, Hankyu Hanshin Holdings, Inc.
Inquiry Form
https://help.hhcross.hankyu-hanshin.jp/hc/en-us/requests/new

Article 13 (Discontinuation or Suspension of Services)

The Company reserves the right to discontinue or suspend the operation of the Service and the App, in whole or in part, if any of the following occurs.
1. 1-1. When performing maintenance or construction work on the system used by the Service and the App.
2. 1-2. When there is an unavoidable reason such as a failure, etc. of the system used by the Company or other systems, etc. necessary for the provision of the Service and the App.
3. 1-3. When the Service and the App cannot be provided as normal due to natural disasters, epidemics, spread of infectious diseases, transportation delays, strikes, war, civil disturbances, terrorism, labor disputes, fire, power outages, or other emergencies.
4. 1-4. When required pursuant to the regulation or order of a government agency, or when other telecommunications carriers, etc. discontinue or suspend the provision of the service.
5. 1-5. When the Company otherwise deems it necessary to discontinue or temporarily suspend the operation of the Service and the App.
If the Company cancels or interrupts the operation of the Service and the App pursuant to the provisions of the preceding paragraph, the Company will give prior notice to that effect. However, this does not apply in case of emergency or unavoidable circumstances.
The Company will assume no liability whatsoever for any damages incurred by Users as a result of actions taken by the Company in accordance with this Article, unless such damages occur for reasons attributable to the Company.

Article 14 (Restriction, Modification, Termination, etc. of the Service)

The Company reserves the right to change the content of the Service and the App in whole or in part for any reason without prior notice to Users.
The Company reserves the right to partially restrict, suspend, or terminate the Service and the App for any reason without prior notice to Users.
The Company will assume no liability whatsoever for any damages incurred by Users as a result of actions taken by the Company in accordance with this Article, unless such damages occur for reasons attributable to the Company.

Article 15 (Exemptions and Indemnification for Damages)

The Company makes no warranty whatsoever regarding the contents of the Service and the App, as well as the Content, including their authenticity, accuracy, currency, usefulness, reliability, legality, or non-infringement of third party rights. In addition, the Company makes no warranty whatsoever as to whether any failure, malfunction, error, etc. will occur in the Service and the App. The Service and the App may contain links to sites that are not operated by the Company. The handling of personal information and information presented on linked sites is the sole responsibility of the linked sites in question, and the Company makes no warranty whatsoever regarding their handling of information and personal information.
The handling of personal information disclosed by Users to Hosts, Performers, Exhibitors, or Advertisers in the course of directly exchanging contact information, etc. between Hosts, Performers, Exhibitors, or Advertisers and other Users is the sole responsibility of the Hosts, Performers, Exhibitors, or Advertisers who receive such disclosure, and the Company makes no warranty whatsoever regarding their handling of personal information. In addition, the Company makes no warranty whatsoever in the event of any damage incurred by those who have disclosed their personal information in the course of exchanging contact information, etc. with persons outside the Company due to such disclosure.
In addition to the cases separately provided in the Terms, the Company assumes no liability whatsoever in the following cases, unless such trouble or damage is attributable to the Company. Even if the Company assumes liability, the extent of such liability will be limited to direct and actual damages, and not extend to damages arising from special circumstances, lost profits, punitive damages, indirect damages, etc., whether predictable or not.
1. 3-1. Any damage incurred by Users while using the Service and the App.
2. 3-2. Any trouble that occurs between Users or between Users and Hosts, Performers, Exhibitors, or Advertisers, and the damage therein incurred by Hosts, Performers, Exhibitors, Advertisers, or Users

Article 16 (Notifications and Communications)

Notices or communications between Users and the Company will be made in the manner specified by the Company. The Company will send notices or communications to the currently registered contact information with the assumption that such contact information is valid, and the notices or communications will be deemed to have reached Users at the time they are sent, unless the Users have provided notice of changes to contact information using the method separately specified by the Company.

Article 17 (Governing Law and Jurisdiction by Agreement)

The Company and Users hereby agree that, in the event of a lawsuit based on or related to the Terms between the Company and Users, the Osaka District Court shall exercise competent and exclusive jurisdiction as the court of the first instance. In addition, the laws of Japan will be the governing law for the Terms.

Article 18 (Modification of the Terms)

The provisions of the Terms are subject to change without prejudice to the objectives of the Agreement, and to the extent reasonable, to conform to changes in social conditions or when otherwise reasonably necessary.
When the Terms are changed in accordance with the preceding paragraph, the content of the changed Terms and the date on which they become effective will be announced on the Internet or by other means in advance, and the revised Terms will become effective after a reasonable period of time specified at the time of such announcement has elapsed.